Returns & Exchanges

At Simuero, we take pride in the artisanal quality of our handcrafted jewelry, but if your piece isn't quite right, we offer a 14-day return window from the date of delivery. Please ensure all items are returned in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original Simuero box and protective pouch to prevent damage during transit.

3

Ship the Item

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our studio receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing